Dell 13 XPS 7390

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Dell 13 XPS 7390

Ian A. Taylor
Sir/Madam

I have a Dell 13 XPS 7390 that I have just installed Ubuntu 18.04 on

The WiFi adapter is not been recognized.

Any help to resolve this would be sincerely appreciated

 
Thanking you.

Yours sincerely

Ian Taylor
University of St.Andrews,
School of Physics & Astronomy,
North Haugh,
St.Andrews,
Fife  KY16 9SS,
Scotland.

e-Mail :- [hidden email]
Tel    :- (0)1334-463141
Fax    :- (0)1334-463104

The University of St Andrews
is a charity registered in
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Re: Dell 13 XPS 7390

Oliver Grawert
hi,

Am Donnerstag, den 10.10.2019, 15:57 +0100 schrieb Ian A. Taylor:
> Sir/Madam
>
> I have a Dell 13 XPS 7390 that I have just installed Ubuntu 18.04 on
>
> The WiFi adapter is not been recognized.
>
> Any help to resolve this would be sincerely appreciated
>
>   
the XPS13 7390 is sold in two versions, the one that you can buy with
Ubuntu preinstalled has a linux friendly WLAN card (Qualcomm Atheros)
while the Windows version of that laptop comes with Intels "Killer"
WLAN chipset ... you should be able to check which wlan card you have
with the "lspci" command ...

ciao
        oli
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Re: Dell 13 XPS 7390

Liam Proven
In reply to this post by Ian A. Taylor
On Thu, 10 Oct 2019 at 17:02, Ian A. Taylor <[hidden email]> wrote:
>
> Sir/Madam
>
> I have a Dell 13 XPS 7390 that I have just installed Ubuntu 18.04 on
>
> The WiFi adapter is not been recognized.
>
> Any help to resolve this would be sincerely appreciated

Suggestion -- may or may not help:

1. Plug it into the network with an Ethernet cable.
2. Do a full update:

$ sudo apt update
$ sudo apt full-upgrade -y

3. Reboot. Any better?

If not:

4. (Still cabled to the Internet.) Go into the "additional drivers"
dialog and see if any are available for your wifi card.

https://itsfoss.com/install-additional-drivers-ubuntu/

If so, install them and reboot.

Any better?

If not:

5. Ensure you have the HWE (Hardware Enablement) stack installed.

https://www.linuxuprising.com/2019/02/how-to-install-ubuntu-18042-lts.html

If that doesn't work, it's beyond any specific suggestions I can make
as I don't know the particular model of machine.

Ensuring your motherboard firmware is current is always a good idea, though.

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Re: Dell 13 XPS 7390

Tom H-4
In reply to this post by Oliver Grawert
On Thu, Oct 10, 2019 at 6:42 PM Oliver Grawert <[hidden email]> wrote:

> Am Donnerstag, den 10.10.2019, 15:57 +0100 schrieb Ian A. Taylor:
>>
>> I have a Dell 13 XPS 7390 that I have just installed Ubuntu 18.04 on
>>
>> The WiFi adapter is not been recognized.
>>
>> Any help to resolve this would be sincerely appreciated
>>
> the XPS13 7390 is sold in two versions, the one that you can buy with
> Ubuntu preinstalled has a linux friendly WLAN card (Qualcomm Atheros)
> while the Windows version of that laptop comes with Intels "Killer"
> WLAN chipset ... you should be able to check which wlan card you have
> with the "lspci" command ...

Why isn't iwl linux-friendly? I bought a Dell Inspiron 13 this summer
with Windows and installed Ubuntu 19.04

$ lspci -vs 0000:00:14.3
00:14.3 Network controller: Intel Corporation Device 9df0 (rev 30)
Subsystem: Intel Corporation Device 4234
Flags: bus master, fast devsel, latency 0, IRQ 16
Memory at a11a4000 (64-bit, non-prefetchable) [size=16K]
Capabilities: <access denied>
Kernel driver in use: iwlwifi
Kernel modules: iwlwifi

"iwlwifi" was installed when I installed the system and is available from "main"

$ apt-cache madison linux-firmware
linux-firmware |    1.178.3 | http://security.ubuntu.com/ubuntu
disco-security/main amd64 Packages
linux-firmware |    1.178.3 | http://it.archive.ubuntu.com/ubuntu
disco-updates/main amd64 Packages
linux-firmware |      1.178 | http://it.archive.ubuntu.com/ubuntu
disco/main amd64 Packages

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Re: Dell 13 XPS 7390

Peter Flynn
On 11 October 2019 17:27:53 Tom H <[hidden email]> wrote:

> Why isn't iwl linux-friendly?

Possibly Intel and Dell have an agreement to support Windows only?

P




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Re: Dell 13 XPS 7390

Oliver Grawert
In reply to this post by Tom H-4
hi,
Am Freitag, den 11.10.2019, 18:26 +0200 schrieb Tom H:

> On Thu, Oct 10, 2019 at 6:42 PM Oliver Grawert <[hidden email]>
> wrote:
> >
> > Am Donnerstag, den 10.10.2019, 15:57 +0100 schrieb Ian A. Taylor:
> > > 
> > > The WiFi adapter is not been recognized.
> > > 
> Why isn't iwl linux-friendly? I bought a Dell Inspiron 13 this summer
> with Windows and installed Ubuntu 19.04
>
well, perhaps 18.04 doesnt have it yet  ...

https://support.killernetworking.com/article-categories/linux/

ciao
        oli


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Re: Dell 13 XPS 7390

Tom H-4
In reply to this post by Peter Flynn
On Fri, Oct 11, 2019 at 6:41 PM Peter Flynn <[hidden email]> wrote:
> On 11 October 2019 17:27:53 Tom H <[hidden email]> wrote:
>
>> Why isn't iwl linux-friendly?
>
> Possibly Intel and Dell have an agreement to support Windows only?

Intel contributes to Linux upstream; so, no. But maybe it's
created/updated in Linux after the Windows version is.

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Re: Dell 13 XPS 7390

Tom H-4
In reply to this post by Oliver Grawert
On Sat, Oct 12, 2019 at 3:15 AM Oliver Grawert <[hidden email]> wrote:

> Am Freitag, den 11.10.2019, 18:26 +0200 schrieb Tom H:
>> On Thu, Oct 10, 2019 at 6:42 PM Oliver Grawert <[hidden email]>
>> wrote:
>>> Am Donnerstag, den 10.10.2019, 15:57 +0100 schrieb Ian A. Taylor:
>>>>
>>>> The WiFi adapter is not been recognized.
>>>>
>> Why isn't iwl linux-friendly? I bought a Dell Inspiron 13 this summer
>> with Windows and installed Ubuntu 19.04
>
> well, perhaps 18.04 doesnt have it yet  ...
>
> https://support.killernetworking.com/article-categories/linux/

OK. Thanks. Interesting site!

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