Scanner on printer not working

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Scanner on printer not working

Scott Blair

I am running Ubuntu 16.10 and have a HP Envy 4500 all in one printer. I have CUPS 2.2.0 and HPLIP-3.16.11 installed.

It prints and copies just fine. I can not get it to scan. With XSane and Simplescan, at first said there was no device found.

After hours on the Internet, I got it to the point of them saying device is busy. It worked fine on older versions of Ubuntu.

Any help would be appreciated as I have a 42 page document I have to scan and get on a web site.




Thanks,

Scott Blair

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Re: Scanner on printer not working

Kaj Haulrich
On 03/12/2017 01:10 PM, Scott Blair wrote:

> I am running Ubuntu 16.10 and have a HP Envy 4500 all in one printer. I
> have CUPS 2.2.0 and HPLIP-3.16.11 installed.
>
> It prints and copies just fine. I can not get it to scan. With XSane and
> Simplescan, at first said there was no device found.
>
> After hours on the Internet, I got it to the point of them saying device
> is busy. It worked fine on older versions of Ubuntu.
>
> Any help would be appreciated as I have a 42 page document I have to
> scan and get on a web site.

Same problem with same scanner here. Running Kubuntu 16.04 LTS where
none of the scanner programs, such as Skanlite or Xsane, can see the
device. Funny thing though, is that the commercial program Vuescan works
flawlessly...

Kaj Haulrich.
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Sent from my 100% Microsoft-free computer
----- running Linux Kubuntu 16.04.1 LTS -----

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Re: Scanner on printer not working

David Fletcher-5
In reply to this post by Scott Blair
On Sun, 2017-03-12 at 08:10 -0400, Scott Blair wrote:
> I am running Ubuntu 16.10 and have a HP Envy 4500 all in one printer.
> I have CUPS 2.2.0 and HPLIP-3.16.11 installed.
>
> It prints and copies just fine. I can not get it to scan. With XSane
> and Simplescan, at first said there was no device found.

Is it plugged into an Intel or AMD based computer?


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Re: Scanner on printer not working

Scott Blair
In reply to this post by Kaj Haulrich
On 03/12/2017 08:37 AM, Kaj Haulrich wrote:
On 03/12/2017 01:10 PM, Scott Blair wrote:
I am running Ubuntu 16.10 and have a HP Envy 4500 all in one printer. I
have CUPS 2.2.0 and HPLIP-3.16.11 installed.

It prints and copies just fine. I can not get it to scan. With XSane and
Simplescan, at first said there was no device found.

After hours on the Internet, I got it to the point of them saying device
is busy. It worked fine on older versions of Ubuntu.

Any help would be appreciated as I have a 42 page document I have to
scan and get on a web site.

Same problem with same scanner here. Running Kubuntu 16.04 LTS where none of the scanner programs, such as Skanlite or Xsane, can see the device. Funny thing though, is that the commercial program Vuescan works flawlessly...

Kaj Haulrich.

Vuescan doesn't see it.



Thanks,

Scott Blair

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Re: Scanner on printer not working

Scott Blair
In reply to this post by David Fletcher-5
On 03/12/2017 08:43 AM, David Fletcher wrote:
On Sun, 2017-03-12 at 08:10 -0400, Scott Blair wrote:
I am running Ubuntu 16.10 and have a HP Envy 4500 all in one printer.
I have CUPS 2.2.0 and HPLIP-3.16.11 installed.

It prints and copies just fine. I can not get it to scan. With XSane
and Simplescan, at first said there was no device found.
Is it plugged into an Intel or AMD based computer?



AMD



Thanks,

Scott Blair

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Save on backup time "BackupDevice=Null"

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Re: Scanner on printer not working

Scott Blair
In reply to this post by David Fletcher-5
On 03/12/2017 08:43 AM, David Fletcher wrote:
On Sun, 2017-03-12 at 08:10 -0400, Scott Blair wrote:
I am running Ubuntu 16.10 and have a HP Envy 4500 all in one printer.
I have CUPS 2.2.0 and HPLIP-3.16.11 installed.

It prints and copies just fine. I can not get it to scan. With XSane
and Simplescan, at first said there was no device found.
Is it plugged into an Intel or AMD based computer?



AMD it set up for wireless.



Thanks,

Scott Blair

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Re: Scanner on printer not working

David Fletcher-5
In reply to this post by Scott Blair
On Sun, 2017-03-12 at 09:17 -0400, Scott Blair wrote:

> On 03/12/2017 08:43 AM, David Fletcher wrote:
>
> > On Sun, 2017-03-12 at 08:10 -0400, Scott Blair wrote:
> > > I am running Ubuntu 16.10 and have a HP Envy 4500 all in one printer.
> > > I have CUPS 2.2.0 and HPLIP-3.16.11 installed.
> > >
> > > It prints and copies just fine. I can not get it to scan. With XSane
> > > and Simplescan, at first said there was no device found.
> > Is it plugged into an Intel or AMD based computer?
> >
> >
>
>
>
> AMD
So is mine.

My scanner is an Epson Perfection 2450 Photo. It used to work just fine
plugged into a USB port on my AMD computer, then it started giving
errors on the prescan dammit.

Found that it operated just fine with my little Toshiba NB520 which has
an Atom processor.

My workaround was to plug the scanner into my home server which also has
an Atom processor, install the sane backend on that, and tweak the
config files on both the server and the AMD desktop machine to scan over
the network. I've not used it lately but it was working perfectly from
any computer in the house.

So, do you have an Intel based machine of any sort that you can try
with?

Dave


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Re: Scanner on printer not working

Brian-277
In reply to this post by Scott Blair
On Sun 12 Mar 2017 at 09:18:11 -0400, Scott Blair wrote:                                                                
                                                                                                                       
[HTML guff snipped]                                                                                                    
                                                                                                                       
> AMD it set up for wireless.                                                                                          
                                                                                                                       
I cannot see why AMD/INTEL is significant.                                                                              
                                                                                                                       
Post (preferably as text, not as html only) the output of                                                              
                                                                                                                       
avahi-browse -art | grep -A 4 envy4500                                                                                  
                                                                                                                       
avahi-browse is in the avahi-utils package.

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Re: Scanner on printer not working

Scott Blair
On 03/12/2017 10:37 AM, Brian wrote:

> On Sun 12 Mar 2017 at 09:18:11 -0400, Scott Blair wrote:
>
> [HTML guff snipped]
>
>> AMD it set up for wireless.
>
> I cannot see why AMD/INTEL is significant.
>
> Post (preferably as text, not as html only) the output of
>
> avahi-browse -art | grep -A 4 envy4500
>
> avahi-browse is in the avahi-utils package.
>

nothing
avahi-utils is installed





Thanks,

Scott Blair

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Save on backup time "BackupDevice=Null"

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Re: Scanner on printer not working

Brian-277
On Sun 12 Mar 2017 at 10:55:42 -0400, Scott Blair wrote:

> On 03/12/2017 10:37 AM, Brian wrote:
> >On Sun 12 Mar 2017 at 09:18:11 -0400, Scott Blair wrote:
> >
> >[HTML guff snipped]
> >
> >>AMD it set up for wireless.
> >
> >I cannot see why AMD/INTEL is significant.
> >
> >Post (preferably as text, not as html only) the output of
> >
> >avahi-browse -art | grep -A 4 envy4500
> >
> >avahi-browse is in the avahi-utils package.
> >
>
> nothing
> avahi-utils is installed

Activate AirPrint (Bonjour) on the device by using its embedded web
server at

http://ip_address_of_device

Now?

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Re: Scanner on printer not working

Scott Blair
On 03/12/2017 11:03 AM, Brian wrote:

> On Sun 12 Mar 2017 at 10:55:42 -0400, Scott Blair wrote:
>
>> On 03/12/2017 10:37 AM, Brian wrote:
>>> On Sun 12 Mar 2017 at 09:18:11 -0400, Scott Blair wrote:
>>>
>>> [HTML guff snipped]
>>>
>>>> AMD it set up for wireless.
>>>
>>> I cannot see why AMD/INTEL is significant.
>>>
>>> Post (preferably as text, not as html only) the output of
>>>
>>> avahi-browse -art | grep -A 4 envy4500
>>>
>>> avahi-browse is in the avahi-utils package.
>>>
>>
>> nothing
>> avahi-utils is installed
>
> Activate AirPrint (Bonjour) on the device by using its embedded web
> server at
>
> http://ip_address_of_device
>
> Now?
>

It is enabled. However, it is showing critical error, scanner failure.






Thanks,

Scott Blair

USMC Defending your freedoms since 10 November 1775

Save on backup time "BackupDevice=Null"

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Re: Scanner on printer not working

Brian-277
On Sun 12 Mar 2017 at 11:27:13 -0400, Scott Blair wrote:

> On 03/12/2017 11:03 AM, Brian wrote:
> >On Sun 12 Mar 2017 at 10:55:42 -0400, Scott Blair wrote:
> >
> >>On 03/12/2017 10:37 AM, Brian wrote:
> >>>On Sun 12 Mar 2017 at 09:18:11 -0400, Scott Blair wrote:
> >>>
> >>>[HTML guff snipped]
> >>>
> >>>>AMD it set up for wireless.
> >>>
> >>>I cannot see why AMD/INTEL is significant.
> >>>
> >>>Post (preferably as text, not as html only) the output of
> >>>
> >>>avahi-browse -art | grep -A 4 envy4500
> >>>
> >>>avahi-browse is in the avahi-utils package.
> >>>
> >>
> >>nothing
> >>avahi-utils is installed
> >
> >Activate AirPrint (Bonjour) on the device by using its embedded web
> >server at
> >
> >http://ip_address_of_device
> >
> >Now?
> >
>
> It is enabled. However, it is showing critical error, scanner failure.

Ok. Airprint is enabled. What is showing this error? Please post so we
can see what you can see.

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Re: Scanner on printer not working

Scott Blair
On 03/12/2017 11:37 AM, Brian wrote:

> On Sun 12 Mar 2017 at 11:27:13 -0400, Scott Blair wrote:
>
>> On 03/12/2017 11:03 AM, Brian wrote:
>>> On Sun 12 Mar 2017 at 10:55:42 -0400, Scott Blair wrote:
>>>
>>>> On 03/12/2017 10:37 AM, Brian wrote:
>>>>> On Sun 12 Mar 2017 at 09:18:11 -0400, Scott Blair wrote:
>>>>>
>>>>> [HTML guff snipped]
>>>>>
>>>>>> AMD it set up for wireless.
>>>>>
>>>>> I cannot see why AMD/INTEL is significant.
>>>>>
>>>>> Post (preferably as text, not as html only) the output of
>>>>>
>>>>> avahi-browse -art | grep -A 4 envy4500
>>>>>
>>>>> avahi-browse is in the avahi-utils package.
>>>>>
>>>>
>>>> nothing
>>>> avahi-utils is installed
>>>
>>> Activate AirPrint (Bonjour) on the device by using its embedded web
>>> server at
>>>
>>> http://ip_address_of_device
>>>
>>> Now?
>>>
>>
>> It is enabled. However, it is showing critical error, scanner failure.
>
> Ok. Airprint is enabled. What is showing this error? Please post so we
> can see what you can see.
>


http://192.168.30.105
Under tools, printer information, items needing attention it says
scanner failure.




Thanks,

Scott Blair

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Re: Scanner on printer not working

Brian-277
On Sun 12 Mar 2017 at 13:53:13 -0400, Scott Blair wrote:

> On 03/12/2017 11:37 AM, Brian wrote:

[Snip]

> >
> >Ok. Airprint is enabled. What is showing this error? Please post so we
> >can see what you can see.
>
> http://192.168.30.105
> Under tools, printer information, items needing attention it says scanner
> failure.

Thanks. I wonder what "failure" means. Is the scanner physically broken
or is it an indication of some communication (network?) problem?  Surely
it cannot be broken? Copying works and that uses the scanner.

The wireless connection seems fine because you can access the device at
192.168.30.105. You have AirPrint/Bonjour activated (Bonjour is under
Network/Networking on the web page) but the previous avahi-browse
command gives no output. This is very worrying. Are you sure there is no
sign of the envy amongst the other items there?

avahi-browse -art | less

(If you are thinking of putting the scanner on the network with SANE,
I'd think again. Ubuntu bug #1435022).

Please post the output of 'lpstat -t'.

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Re: Scanner on printer not working

Scott Blair
On 03/12/2017 03:05 PM, Brian wrote:

> On Sun 12 Mar 2017 at 13:53:13 -0400, Scott Blair wrote:
>
>> On 03/12/2017 11:37 AM, Brian wrote:
>
> [Snip]
>
>>>
>>> Ok. Airprint is enabled. What is showing this error? Please post so we
>>> can see what you can see.
>>
>> http://192.168.30.105
>> Under tools, printer information, items needing attention it says scanner
>> failure.
>
> Thanks. I wonder what "failure" means. Is the scanner physically broken
> or is it an indication of some communication (network?) problem?  Surely
> it cannot be broken? Copying works and that uses the scanner.
>
> The wireless connection seems fine because you can access the device at
> 192.168.30.105. You have AirPrint/Bonjour activated (Bonjour is under
> Network/Networking on the web page) but the previous avahi-browse
> command gives no output. This is very worrying. Are you sure there is no
> sign of the envy amongst the other items there?
>
> avahi-browse -art | less
>
> (If you are thinking of putting the scanner on the network with SANE,
> I'd think again. Ubuntu bug #1435022).
>
> Please post the output of 'lpstat -t'.
>

No won't copy either. I just borrowed a friends laptop running Windows
10, same error message when trying to scan. I think it is time for a new
printer.





Thanks,

Scott Blair

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Save on backup time "BackupDevice=Null"

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Re: Scanner on printer not working

Brian-277
On Sun 12 Mar 2017 at 15:27:07 -0400, Scott Blair wrote:

> On 03/12/2017 03:05 PM, Brian wrote:
> >On Sun 12 Mar 2017 at 13:53:13 -0400, Scott Blair wrote:
> >
> >>On 03/12/2017 11:37 AM, Brian wrote:
> >
> >[Snip]
> >
> >>>
> >>>Ok. Airprint is enabled. What is showing this error? Please post so we
> >>>can see what you can see.
> >>
> >>http://192.168.30.105
> >>Under tools, printer information, items needing attention it says scanner
> >>failure.
> >
> >Thanks. I wonder what "failure" means. Is the scanner physically broken
> >or is it an indication of some communication (network?) problem?  Surely
> >it cannot be broken? Copying works and that uses the scanner.
> >
> >The wireless connection seems fine because you can access the device at
> >192.168.30.105. You have AirPrint/Bonjour activated (Bonjour is under
> >Network/Networking on the web page) but the previous avahi-browse
> >command gives no output. This is very worrying. Are you sure there is no
> >sign of the envy amongst the other items there?
> >
> >avahi-browse -art | less
> >
> >(If you are thinking of putting the scanner on the network with SANE,
> >I'd think again. Ubuntu bug #1435022).
> >
> >Please post the output of 'lpstat -t'.
> >
>
> No won't copy either. I just borrowed a friends laptop running Windows 10,
> same error message when trying to scan. I think it is time for a new
> printer.

I'll leave you with this:

http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/HP-Officejet-4500-error-message-scanner-failure/td-p/1173897

Make of it what you will.

BTW, the request for the lpstat output wasn't an idle one. It would
still be useful to have and would take but seconds to obtain, copy
and paste and post. Please consider doing it.

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Re: Scanner on printer not working

Doug McGarrett


On 03/12/2017 04:03 PM, Brian wrote:

> On Sun 12 Mar 2017 at 15:27:07 -0400, Scott Blair wrote:
>
>> On 03/12/2017 03:05 PM, Brian wrote:
>>> On Sun 12 Mar 2017 at 13:53:13 -0400, Scott Blair wrote:
>>>
>>>> On 03/12/2017 11:37 AM, Brian wrote:
>>> [Snip]
>>>
>>>>> Ok. Airprint is enabled. What is showing this error? Please post so we
>>>>> can see what you can see.
>>>> http://192.168.30.105
>>>> Under tools, printer information, items needing attention it says scanner
>>>> failure.
>>> Thanks. I wonder what "failure" means. Is the scanner physically broken
>>> or is it an indication of some communication (network?) problem?  Surely
>>> it cannot be broken? Copying works and that uses the scanner.
>>>
>>> The wireless connection seems fine because you can access the device at
>>> 192.168.30.105. You have AirPrint/Bonjour activated (Bonjour is under
>>> Network/Networking on the web page) but the previous avahi-browse
>>> command gives no output. This is very worrying. Are you sure there is no
>>> sign of the envy amongst the other items there?
>>>
>>> avahi-browse -art | less
>>>
>>> (If you are thinking of putting the scanner on the network with SANE,
>>> I'd think again. Ubuntu bug #1435022).
>>>
>>> Please post the output of 'lpstat -t'.
>>>
>> No won't copy either. I just borrowed a friends laptop running Windows 10,
>> same error message when trying to scan. I think it is time for a new
>> printer.
> I'll leave you with this:
>
> http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/HP-Officejet-4500-error-message-scanner-failure/td-p/1173897
>
> Make of it what you will.
>
> BTW, the request for the lpstat output wasn't an idle one. It would
> still be useful to have and would take but seconds to obtain, copy
> and paste and post. Please consider doing it.
>
This is somewhat off topic, since it's a different Linux system
(PCLinuxOS) and my scanner works
perfectly. It's part of an Epson WP-4530. But I ran lpstat -t and it
doesn't say anything about the
scanner function. It only shows the printer and its network address. (I
have set my printers with
static ips.)
Here's the output:

[doug@linux1 ~]$ lpstat -t
scheduler is running
system default destination: hplj-pro-m201
device for hplj-pro-m201: socket://192.168.1.29:9100
device for WP4530: socket://192.168.1.26:9100
hplj-pro-m201 accepting requests since Sun 12 Mar 2017 02:10:06 PM EDT
WP4530 accepting requests since Thu 09 Mar 2017 09:26:34 PM EST
printer hplj-pro-m201 is idle.  enabled since Sun 12 Mar 2017 02:10:06
PM EDT
         Ready to print.
printer WP4530 is idle.  enabled since Thu 09 Mar 2017 09:26:34 PM EST

So what was the purpose for running that command?
--doug



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Re: Scanner on printer not working

Brian-277
On Sun 12 Mar 2017 at 16:21:54 -0400, Doug wrote:

> On 03/12/2017 04:03 PM, Brian wrote:
> >BTW, the request for the lpstat output wasn't an idle one. It would
> >still be useful to have and would take but seconds to obtain, copy
> >and paste and post. Please consider doing it.
> >
> This is somewhat off topic, since it's a different Linux system
> (PCLinuxOS) and my scanner works perfectly. It's part of an Epson
> WP-4530. But I ran lpstat -t and it doesn't say anything about the
> scanner function. It only shows the printer and its network address.

That is correct. 'lpstat -t' relates to printing. Examination of the
scanning aspect has been exhausted.

> (I have set my printers with static ips.)
> Here's the output:
>
> [doug@linux1 ~]$ lpstat -t
> scheduler is running
> system default destination: hplj-pro-m201
> device for hplj-pro-m201: socket://192.168.1.29:9100
> device for WP4530: socket://192.168.1.26:9100
> hplj-pro-m201 accepting requests since Sun 12 Mar 2017 02:10:06 PM EDT
> WP4530 accepting requests since Thu 09 Mar 2017 09:26:34 PM EST
> printer hplj-pro-m201 is idle.  enabled since Sun 12 Mar 2017 02:10:06 PM
> EDT
>         Ready to print.
> printer WP4530 is idle.  enabled since Thu 09 Mar 2017 09:26:34 PM EST
>
> So what was the purpose for running that command?

To obtain the "device" line. It completes the picture of the envy on the
network. I'd learn something which might be useful in the future. Call
it "giving back". Call it payment for help given, if you wish, It is a
bit slow in coming. :)

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Re: Scanner on printer not working

Scott Blair
In reply to this post by Brian-277
On 03/12/2017 04:03 PM, Brian wrote:
> lpstat -t



scott@main:~⟫ lpstat -t
scheduler is running
system default destination: HP-Envy-4500-2
device for ENVY_4500_new: hp:/net/ENVY_4500_series?ip=192.168.0.105
device for HP-Envy-4500-2: hp:/net/ENVY_4500_series?ip=192.168.0.105
ENVY_4500_new accepting requests since Sat 04 Mar 2017 07:12:45 AM EST
HP-Envy-4500-2 accepting requests since Sun 12 Mar 2017 09:10:01 AM EDT
printer ENVY_4500_new is idle.  enabled since Sat 04 Mar 2017 07:12:45
AM EST
printer HP-Envy-4500-2 is idle.  enabled since Sun 12 Mar 2017 09:10:01
AM EDT
scott@main:~⟫



Thanks,

Scott Blair

USMC Defending your freedoms since 10 November 1775

Save on backup time "BackupDevice=Null"

If you don't stand behind our troops,
feel free to stand in front of them.

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