strange video audio and keyboard issue after upgrade

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strange video audio and keyboard issue after upgrade

Felix Wong
hi,

after updating to kernel 4.18.0-13-generic on ubuntu 18.10, for some
strange reason, audio, multiple monitor detection, and some keyboards
stopped working (all keyboards would be detected as shown by dmesg and
lsusb, but only some of them would actually work).

i am on a intel nuc model NUC6i3SYB.

happy to send whatever info is needed, but not sure what.

thanks,
--
Felix

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Re: strange video audio and keyboard issue after upgrade

Colin Law
On Tue, 25 Dec 2018 at 01:21, Felix Wong <[hidden email]> wrote:
>
> hi,
>
> after updating to kernel 4.18.0-13-generic on ubuntu 18.10, for some
> strange reason, audio, multiple monitor detection, and some keyboards
> stopped working (all keyboards would be detected as shown by dmesg and
> lsusb, but only some of them would actually work).
>
> i am on a intel nuc model NUC6i3SYB.

I am not seeing any such problem with that kernel (on different
hardware).  First check that if you go back to the previous kernel
that the problem goes away (select Advanced Options for Ubuntu from
the Grub boot screen).  If that does fix it but running with the new
one still fails then you could report a bug using

ubuntu-bug linux

Colin

>
> happy to send whatever info is needed, but not sure what.
>
> thanks,
> --
> Felix
>
> --
> ubuntu-users mailing list
> [hidden email]
> Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/ubuntu-users

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Re: strange video audio and keyboard issue after upgrade

Felix Wong
In reply to this post by Felix Wong
yep, i tried multiple version of previous kernels, but the problem still
exists. i went from 4.15.0-20 all the way to the one that i said in the
original email (4.18.0-13).

--
Felix

On 2018-12-25 04:00, [hidden email] wrote:

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> Today's Topics:
>
>    1. Re: strange video audio and keyboard issue after upgrade
>       (Colin Law)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Tue, 25 Dec 2018 10:09:11 +0000
> From: Colin Law <[hidden email]>
> To: "Ubuntu user technical support, not for general discussions"
> <[hidden email]>
> Subject: Re: strange video audio and keyboard issue after upgrade
> Message-ID:
> <CAL=[hidden email]>
> Content-Type: text/plain; charset="UTF-8"
>
> On Tue, 25 Dec 2018 at 01:21, Felix Wong <[hidden email]> wrote:
>>
>> hi,
>>
>> after updating to kernel 4.18.0-13-generic on ubuntu 18.10, for some
>> strange reason, audio, multiple monitor detection, and some keyboards
>> stopped working (all keyboards would be detected as shown by dmesg and
>> lsusb, but only some of them would actually work).
>>
>> i am on a intel nuc model NUC6i3SYB.
>
> I am not seeing any such problem with that kernel (on different
> hardware).  First check that if you go back to the previous kernel
> that the problem goes away (select Advanced Options for Ubuntu from
> the Grub boot screen).  If that does fix it but running with the new
> one still fails then you could report a bug using
>
> ubuntu-bug linux
>
> Colin
>
>>
>> happy to send whatever info is needed, but not sure what.
>>
>> thanks,
>> --
>> Felix
>>
>> --
>> ubuntu-users mailing list
>> [hidden email]
>> Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/ubuntu-users
>
>
>
> ------------------------------
>
> Subject: Digest Footer
>

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Re: strange video audio and keyboard issue after upgrade

Colin Law


On Wed, 26 Dec 2018, 02:00 Felix Wong <[hidden email] wrote:
yep, i tried multiple version of previous kernels, but the problem still
exists. i went from 4.15.0-20 all the way to the one that i said in the
original email (4.18.0-13).

So it is not to do with the new kernel. Does the problem exist if you login as a different user? Make a new one if necessary.

Colin



--
Felix

On 2018-12-25 04:00, [hidden email] wrote:
> Send ubuntu-users mailing list submissions to
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> or, via email, send a message with subject or body 'help' to
>       [hidden email]
>
> You can reach the person managing the list at
>       [hidden email]
>
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of ubuntu-users digest..."
>
>
> Today's Topics:
>
>    1. Re: strange video audio and keyboard issue after upgrade
>       (Colin Law)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Tue, 25 Dec 2018 10:09:11 +0000
> From: Colin Law <[hidden email]>
> To: "Ubuntu user technical support, not for general discussions"
>       <[hidden email]>
> Subject: Re: strange video audio and keyboard issue after upgrade
> Message-ID:
>       <CAL=[hidden email]>
> Content-Type: text/plain; charset="UTF-8"
>
> On Tue, 25 Dec 2018 at 01:21, Felix Wong <[hidden email]> wrote:
>>
>> hi,
>>
>> after updating to kernel 4.18.0-13-generic on ubuntu 18.10, for some
>> strange reason, audio, multiple monitor detection, and some keyboards
>> stopped working (all keyboards would be detected as shown by dmesg and
>> lsusb, but only some of them would actually work).
>>
>> i am on a intel nuc model NUC6i3SYB.
>
> I am not seeing any such problem with that kernel (on different
> hardware).  First check that if you go back to the previous kernel
> that the problem goes away (select Advanced Options for Ubuntu from
> the Grub boot screen).  If that does fix it but running with the new
> one still fails then you could report a bug using
>
> ubuntu-bug linux
>
> Colin
>
>>
>> happy to send whatever info is needed, but not sure what.
>>
>> thanks,
>> --
>> Felix
>>
>> --
>> ubuntu-users mailing list
>> [hidden email]
>> Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/ubuntu-users
>
>
>
> ------------------------------
>
> Subject: Digest Footer
>

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Re: strange video audio and keyboard issue after upgrade

Felix Wong
In reply to this post by Felix Wong
same problem exists even with a brand new user.

--
Felix

On 2018-12-26 04:00, [hidden email] wrote:

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>
> Today's Topics:
>
>    1. chromebook and sound (mattias jonsson)
>    2. ubuntu and chromebook (mattias jonsson)
>    3. Re: strange video audio and keyboard issue after upgrade
>       (Felix Wong)
>    4. Re: strange video audio and keyboard issue after upgrade
>       (Colin Law)
>    5. Re: ubuntu and chromebook (Colin Law)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Tue, 25 Dec 2018 14:25:22 +0100
> From: mattias jonsson <[hidden email]>
> To: <[hidden email]>
> Subject: chromebook and sound
> Message-ID:
> <[hidden email]>
> Content-Type: text/plain; format=flowed; charset="us-ascii"
>
> i playing with ubuntu dev 19.04 on my intel chromebook acer r11
> but the sound dont work.
> the soundcard is max98090
> seems the module are not loaded or the card are not supported
> i found a ppa for 17.04 but not for newer kernels
>
>
>
>
>
> ------------------------------
>
> Message: 2
> Date: Tue, 25 Dec 2018 20:12:49 +0100
> From: mattias jonsson <[hidden email]>
> To: <[hidden email]>
> Subject: ubuntu and chromebook
> Message-ID:
> <[hidden email]>
> Content-Type: text/plain; format=flowed; charset="us-ascii"
>
> i playing with ubuntu 19.04-dev
> i cant get sound to work
> my sound-card are: max98090
> are this card supposed to not work at all?
>
> soundcard
>
>
>
>
>
> ------------------------------
>
> Message: 3
> Date: Tue, 25 Dec 2018 17:57:49 -0800
> From: Felix Wong <[hidden email]>
> To: [hidden email]
> Subject: Re: strange video audio and keyboard issue after upgrade
> Message-ID: <[hidden email]>
> Content-Type: text/plain; charset=utf-8
>
> yep, i tried multiple version of previous kernels, but the problem still
> exists. i went from 4.15.0-20 all the way to the one that i said in the
> original email (4.18.0-13).
>

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Re: strange video audio and keyboard issue after upgrade

Colin Law
On Fri, 28 Dec 2018 at 00:06, Felix Wong <[hidden email]> wrote:
>
> same problem exists even with a brand new user.

Please note that in this list the convention is to insert your reply
at the appropriate point in the previous mail, which makes it easier
to follow the thread.  Thanks.
With the second monitor disconnected open a terminal and run
tail -f /var/log/syslog
then plug in the monitor and see what gets added to the log.  If it
doesn't help you then copy/paste here what you see added to the log.
You can copy from the terminal using Ctrl-Shift-C.  Hopefully that
will provide some clues.

Colin


Colin

>
> --
> Felix
>
> On 2018-12-26 04:00, [hidden email] wrote:
> > Send ubuntu-users mailing list submissions to
> >       [hidden email]
> >
> > To subscribe or unsubscribe via the World Wide Web, visit
> >       https://lists.ubuntu.com/mailman/listinfo/ubuntu-users
> > or, via email, send a message with subject or body 'help' to
> >       [hidden email]
> >
> > You can reach the person managing the list at
> >       [hidden email]
> >
> > When replying, please edit your Subject line so it is more specific
> > than "Re: Contents of ubuntu-users digest..."
> >
> >
> > Today's Topics:
> >
> >    1. chromebook and sound (mattias jonsson)
> >    2. ubuntu and chromebook (mattias jonsson)
> >    3. Re: strange video audio and keyboard issue after upgrade
> >       (Felix Wong)
> >    4. Re: strange video audio and keyboard issue after upgrade
> >       (Colin Law)
> >    5. Re: ubuntu and chromebook (Colin Law)
> >
> >
> > ----------------------------------------------------------------------
> >
> > Message: 1
> > Date: Tue, 25 Dec 2018 14:25:22 +0100
> > From: mattias jonsson <[hidden email]>
> > To: <[hidden email]>
> > Subject: chromebook and sound
> > Message-ID:
> >       <[hidden email]>
> > Content-Type: text/plain; format=flowed; charset="us-ascii"
> >
> > i playing with ubuntu dev 19.04 on my intel chromebook acer r11
> > but the sound dont work.
> > the soundcard is max98090
> > seems the module are not loaded or the card are not supported
> > i found a ppa for 17.04 but not for newer kernels
> >
> >
> >
> >
> >
> > ------------------------------
> >
> > Message: 2
> > Date: Tue, 25 Dec 2018 20:12:49 +0100
> > From: mattias jonsson <[hidden email]>
> > To: <[hidden email]>
> > Subject: ubuntu and chromebook
> > Message-ID:
> >       <[hidden email]>
> > Content-Type: text/plain; format=flowed; charset="us-ascii"
> >
> > i playing with ubuntu 19.04-dev
> > i cant get sound to work
> > my sound-card are: max98090
> > are this card supposed to not work at all?
> >
> > soundcard
> >
> >
> >
> >
> >
> > ------------------------------
> >
> > Message: 3
> > Date: Tue, 25 Dec 2018 17:57:49 -0800
> > From: Felix Wong <[hidden email]>
> > To: [hidden email]
> > Subject: Re: strange video audio and keyboard issue after upgrade
> > Message-ID: <[hidden email]>
> > Content-Type: text/plain; charset=utf-8
> >
> > yep, i tried multiple version of previous kernels, but the problem still
> > exists. i went from 4.15.0-20 all the way to the one that i said in the
> > original email (4.18.0-13).
> >
>
> --
> ubuntu-users mailing list
> [hidden email]
> Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/ubuntu-users

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