update killed my sound AGAIN!!!

[bill walton-2]

Sorry for the shouting but this has been a PITA for a long time.  In
the past I've always been able to restore sound (I lose it after
_every_ update) by following the help documentation
(https://help.ubuntu.com/community/SoundTroubleshootingProcedure).
This time I am unable to get sound back.  I'm running 10.04 on an HP
G72 laptop.  No dual boot.  Just 10.04 LTS.

The most telling, so far, response I get from the system is from the
output of the first step:
<snip>
linux-image-2.6.32-40-generic is already the newest version.
E: Couldn't find package linux-alsa-driver-modules-2.6.32-40-generic
<snip>

Any ideas?  I'm happy to post more info if it will help, but this
seems to be the nut.

Thanks,
Bill

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[G. -2]

On Sun, Mar 25, 2012 at 1:36 PM, Bill Walton <[hidden email]> wrote:

> Sorry for the shouting but this has been a PITA for a long time.  In
> the past I've always been able to restore sound (I lose it after
> _every_ update) by following the help documentation
> (https://help.ubuntu.com/community/SoundTroubleshootingProcedure).
> This time I am unable to get sound back.  I'm running 10.04 on an HP
> G72 laptop.  No dual boot.  Just 10.04 LTS.
>
> The most telling, so far, response I get from the system is from the
> output of the first step:
> <snip>
> linux-image-2.6.32-40-generic is already the newest version.
> E: Couldn't find package linux-alsa-driver-modules-2.6.32-40-generic
> <snip>
>
> Any ideas?  I'm happy to post more info if it will help, but this
> seems to be the nut.
>
> Thanks,
> Bill
>
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Have you tried pulseaudio -k from a terminal?  This gets me restarted in 11.10.


garyk

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[bill walton-2]

Hi Gary,


On Sun, Mar 25, 2012 at 8:27 PM, G. <[hidden email]> wrote:

> On Sun, Mar 25, 2012 at 1:36 PM, Bill Walton <[hidden email]> wrote:
>> Sorry for the shouting but this has been a PITA for a long time.  In
>> the past I've always been able to restore sound (I lose it after
>> _every_ update) by following the help documentation
>> (https://help.ubuntu.com/community/SoundTroubleshootingProcedure).
>> This time I am unable to get sound back.  I'm running 10.04 on an HP
>> G72 laptop.  No dual boot.  Just 10.04 LTS.
>>
>> The most telling, so far, response I get from the system is from the
>> output of the first step:
>> <snip>
>> linux-image-2.6.32-40-generic is already the newest version.
>> E: Couldn't find package linux-alsa-driver-modules-2.6.32-40-generic
>> <snip>
>>
>> Any ideas?  I'm happy to post more info if it will help, but this
>> seems to be the nut.
>>
>> Thanks,
>> Bill
>>
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>
> Have you tried pulseaudio -k from a terminal?  This gets me restarted in 11.10.
>
>
> garyk

Thanks for the response and my apologies for my delay in responding.
Running pulseaudio -k has no effect.  The command returns immediately
with no output whatsoever.  Rebooting the system afterward has no
effect wrt sound output either.

Thanks,
Bill

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[G. -2]

On Wed, Mar 28, 2012 at 7:58 AM, Bill Walton <[hidden email]> wrote:

> Hi Gary,
>
>
> On Sun, Mar 25, 2012 at 8:27 PM, G. <[hidden email]> wrote:
>> On Sun, Mar 25, 2012 at 1:36 PM, Bill Walton <[hidden email]> wrote:
>>> Sorry for the shouting but this has been a PITA for a long time.  In
>>> the past I've always been able to restore sound (I lose it after
>>> _every_ update) by following the help documentation
>>> (https://help.ubuntu.com/community/SoundTroubleshootingProcedure).
>>> This time I am unable to get sound back.  I'm running 10.04 on an HP
>>> G72 laptop.  No dual boot.  Just 10.04 LTS.
>>>
>>> The most telling, so far, response I get from the system is from the
>>> output of the first step:
>>> <snip>
>>> linux-image-2.6.32-40-generic is already the newest version.
>>> E: Couldn't find package linux-alsa-driver-modules-2.6.32-40-generic
>>> <snip>
>>>
>>> Any ideas?  I'm happy to post more info if it will help, but this
>>> seems to be the nut.
>>>
>>> Thanks,
>>> Bill
>>>
>>> --
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>>> Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/ubuntu-users
>>
>> Have you tried pulseaudio -k from a terminal?  This gets me restarted in 11.10.
>>
>>
>> garyk
>
> Thanks for the response and my apologies for my delay in responding.
> Running pulseaudio -k has no effect.  The command returns immediately
> with no output whatsoever.  Rebooting the system afterward has no
> effect wrt sound output either.
>
> Thanks, u
> Bill
>
> -

Sure it is not hardware?

Anyway, how aboout booting into a LiveCD and seeing if you have sound?
 If you do then you can be 100% sure it is a software issue.

I never get an output for pulseaudio-k but sound works afterwards.


garyk

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[bill walton-2]

Sound was working immediately prior to update.  I will try with a Live CD asap.

Bill

On Mar 29, 2012 12:01 PM, "G." <[hidden email]> wrote:

On Wed, Mar 28, 2012 at 7:58 AM, Bill Walton <[hidden email]> wrote:
> Hi Gary,
>
>
> On Sun, Mar 25, 2012 at 8:27 PM, G. <[hidden email]> wrote:
>> On Sun, Mar 25, 2012 at 1:36 PM, Bill Walton <[hidden email]> wrote:
>>> Sorry for the shouting but this has been a PITA for a long time.  In
>>> the past I've always been able to restore sound (I lose it after
>>> _every_ update) by following the help documentation
>>> (https://help.ubuntu.com/community/SoundTroubleshootingProcedure).
>>> This time I am unable to get sound back.  I'm running 10.04 on an HP
>>> G72 laptop.  No dual boot.  Just 10.04 LTS.
>>>
>>> The most telling, so far, response I get from the system is from the
>>> output of the first step:
>>> <snip>
>>> linux-image-2.6.32-40-generic is already the newest version.
>>> E: Couldn't find package linux-alsa-driver-modules-2.6.32-40-generic
>>> <snip>
>>>
>>> Any ideas?  I'm happy to post more info if it will help, but this
>>> seems to be the nut.
>>>
>>> Thanks,
>>> Bill
>>>
>>> --
>>> ubuntu-users mailing list
>>> [hidden email]
>>> Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/ubuntu-users
>>
>> Have you tried pulseaudio -k from a terminal?  This gets me restarted in 11.10.
>>
>>
>> garyk
>
> Thanks for the response and my apologies for my delay in responding.
> Running pulseaudio -k has no effect.  The command returns immediately
> with no output whatsoever.  Rebooting the system afterward has no
> effect wrt sound output either.
>
> Thanks, u
> Bill
>
> -
Sure it is not hardware?

Anyway, how aboout booting into a LiveCD and seeing if you have sound?
 If you do then you can be 100% sure it is a software issue.

I never get an output for pulseaudio-k but sound works afterwards.


garyk

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[John Rose]

I'm getting the same problem (i.e. on
linux-alsa-driver-modules-2.6.32-40-generic)
on new Ubuntu 10.04.4 Desktop 64 bit on brand new machine.

Any ideas anybody?





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[John Rose]

I've filed a bug (971014) for this on Launchpad. I've also asked a question
(192344) on Ubuntu Launchpad Questions. It would help if others experiencing the
same problem added their comments to the Launchpad bug report.





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[John Rose]

Reply on Ubuntu launchpad questions:

actionparsnip [hidden email] via canonical.com
       
19:55 (5 minutes ago)
               
to me
Your question #192344 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/192344
 


   Status: Open => Answered

actionparsnip proposed the following answer:
just leave that package out. the page needs updating.



I'm going to try completing the Ubuntu Launchpad Sound Trouble shooting page
tomorrow:
https://help.ubuntu.com/community/SoundTroubleshootingProcedure

 



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[Kenny Martsolf]

On Sun, Apr 1, 2012 at 2:59 PM, John Rose <[hidden email]> wrote:

I've filed a bug (971014) for this on Launchpad. I've also asked a question
(192344) on Ubuntu Launchpad Questions. It would help if others experiencing the
same problem added their comments to the Launchpad bug report.

I ran into this problem a few days ago after an update.  I found this on Ubuntu Forums: http://ubuntuforums.org/showthread.php?t=1950165


I deleted the ~/.pulse/ directory, and had sound immediately.  Hope this helps.

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[John Rose]

Thanks for the suggestion, Kenny. It didn't work. After deleting the 'pulse
directory and a restart, the .pulse directory was recreated and still no sound.




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[bill walton-2]

I went out and got a new set of headphones and have verified that
hardware is still working.  The update seems only to have killed the
external mic / speakers.  Unfortunately for me, I need the external
mic / speakers for conferencing.

One thing that I did not mention wrt the initial effort to restore
sound after the upgrade.  The community previously had a 2 step
process for 10.04 LTS (in step 1, prior to getting into submitting a
bug report).  The first step was typically sufficient and, on the
occasion that it was not, the second has always until now restored my
sound.  The current documentation has changed and only contains a
single step for 10.04 LTS.  If anyone has access to the older
documentation or can point me to it I would like to see if the
previous documentation still works.

Thanks,
Bill

On Mon, Apr 2, 2012 at 12:07 AM, John Rose <[hidden email]> wrote:

> Thanks for the suggestion, Kenny. It didn't work. After deleting the 'pulse
> directory and a restart, the .pulse directory was recreated and still no sound.
>
>
>
>
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[Ric Moore]

On 04/02/2012 04:18 PM, Bill Walton wrote:
> I went out and got a new set of headphones and have verified that
> hardware is still working.  The update seems only to have killed the
> external mic / speakers.  Unfortunately for me, I need the external
> mic / speakers for conferencing.

Mine just plain crapped out and installing an inexpensive PCI sound card
fixed it right up. I did have to go into the bios and remove support for
the onboard sound system before going into the boot process. Everything
worked peachy after.

I had installed a new power supply that released it's smoke AND a blue
flash. It knocked out my sound and a harddrive. Luckily I was able to
replace the pc board on the harddrive for $35 and it came right back to
life. So, just maybe your sound hardware has gone on to it's eternal
reward? If you have a sound card in your junk box, try it out.

I ~assume~ you have gone through using alsamixer (for ALSA) first, and
then pavucontrol (for Pulse) after, to set your hardware up first? Ric


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[bill walton-2]

Hi Ric,

On Mon, Apr 2, 2012 at 6:56 PM, Ric Moore <[hidden email]> wrote:

> On 04/02/2012 04:18 PM, Bill Walton wrote:
>>
>> I went out and got a new set of headphones and have verified that
>> hardware is still working.  The update seems only to have killed the
>> external mic / speakers.  Unfortunately for me, I need the external
>> mic / speakers for conferencing.
>
>
> Mine just plain crapped out and installing an inexpensive PCI sound card
> fixed it right up. I did have to go into the bios and remove support for the
> onboard sound system before going into the boot process. Everything worked
> peachy after.
>
> I had installed a new power supply that released it's smoke AND a blue
> flash. It knocked out my sound and a harddrive. Luckily I was able to
> replace the pc board on the harddrive for $35 and it came right back to
> life. So, just maybe your sound hardware has gone on to it's eternal reward?
> If you have a sound card in your junk box, try it out.
>
> I ~assume~ you have gone through using alsamixer (for ALSA) first, and then
> pavucontrol (for Pulse) after, to set your hardware up first? Ric

The system in question is an HP G72 laptop.  No hardware setup involved.

Thanks,
Bill

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[Ric Moore]

On 04/02/2012 08:45 PM, Bill Walton wrote:
> Hi Ric,
>
> On Mon, Apr 2, 2012 at 6:56 PM, Ric Moore<[hidden email]>  wrote:

>> I ~assume~ you have gone through using alsamixer (for ALSA) first, and then
>> pavucontrol (for Pulse) after, to set your hardware up first? Ric
>
> The system in question is an HP G72 laptop.  No hardware setup involved.

Alsamixer doesn't find your hardware? Nothing muted? If you see two M's
"MM", it's muted. Hit M to unmute. Type groups to see if you're in the
audio group. You should be, according to my setup. If it worked before,
it sure should be working now. I'm just trouble shooting with a shotgun,
trying to imagine what an update would upset. Ric



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[John Rose]

Re 'Package linux-alsa-driver-modules-2.6.32-40-generic not available', I have
been informed that this package is no longer required or provided: the informer
has updated the Ubuntu Sound Troubleshooting webpage:
https://help.ubuntu.com/community/SoundTroubleshootingProcedure

However, alsamixer (as instructed to use on this webpage) does not work
john@JohnDesktop:~$ alsamixer
cannot load mixer controls: Invalid argument

I have also tried Gnome alsamixer & AlsaMixerGUI with the following results:

Gnome Alsamixer gave:
john@JohnDesktop:~$ gnome-alsamixer

(gnome-alsamixer:4407): GLib-GObject-CRITICAL **: g_type_instance_get_private:
assertion `instance != NULL && instance->g_class != NULL' failed

(gnome-alsamixer:4407): GLib-GObject-CRITICAL **: g_type_instance_get_private:
assertion `instance != NULL && instance->g_class != NULL' failed
Segmentation fault

AlsaMixerGUI gave a popup displaying:"Function snd_mixer_load filed: invalid
argument".

PS this is documented in Launchpad Ubuntu bug 971014 & question 192344.






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[Ric Moore]

On 04/03/2012 01:15 AM, John Rose wrote:
> Re 'Package linux-alsa-driver-modules-2.6.32-40-generic not available', I have
> been informed that this package is no longer required or provided: the informer
> has updated the Ubuntu Sound Troubleshooting webpage:
> https://help.ubuntu.com/community/SoundTroubleshootingProcedure
>
> However, alsamixer (as instructed to use on this webpage) does not work
> john@JohnDesktop:~$ alsamixer
> cannot load mixer controls: Invalid argument

One guy writes that ""sudo alsactl store" fixes it. Google is coming up
with similar cases to yours. Trouble shooting with a shotgun, Ric



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[John Rose]

Ric,
sudo alsactl store didn't work. It gave:
john@JohnDesktop:~$ sudo alsactl store
[sudo] password for john:
alsactl: get_control:250: Cannot read control info '2,0,0,Front Playback
Volume,0': Invalid argument



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[bill walton-2]

On Tue, Apr 3, 2012 at 6:57 AM, John Rose <[hidden email]> wrote:
> Ric,
> sudo alsactl store didn't work. It gave:
> john@JohnDesktop:~$ sudo alsactl store
> [sudo] password for john:
> alsactl: get_control:250: Cannot read control info '2,0,0,Front Playback
> Volume,0': Invalid argument

I ran the updated commands on the community documentation site and did
get different results.  The main difference is that the commands
appeared to all execute with the exception of the removal of the
.pulse directory at the end which failed with a 'directory not empty'
message.

Bottom line, though, is that I still have no use of the external mic /
speakers.  Using the sound recorder I can see activity on the input
side via the 'sound level' bar, but replay (with headset plugged in)
give only static.

I'm going to add to the bug report filed previously by (I forget who)
and see what info I can supply to help get this fixed.  Like I said in
the beginning of the thread, this has been happening since day one on
10.04LTS and this laptop.

Bill

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[Fernando Valencia]

Hello, i'm new here, greetings.

I've this little problem, i deleted mysql from sys-v (with update-rc.d
remove) but it doesn't stop on system start. Anyone knows how stop it?.

Thanks

Fernando Valencia F.

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[Ric Moore]

On 04/03/2012 07:57 AM, John Rose wrote:
> Ric,
> sudo alsactl store didn't work. It gave:
> john@JohnDesktop:~$ sudo alsactl store
> [sudo] password for john:
> alsactl: get_control:250: Cannot read control info '2,0,0,Front Playback
> Volume,0': Invalid argument

Crimminy! I think you mentioned earlier that you have tried a live cd?
No sound from there?? Have you made hand edits to the alsa files up in
/etc?

 From a googling result some have remarked that the nVidia driver
interferes somehow.
https://bugs.launchpad.net/ubuntu/+source/alsa-utils/+bug/613248

It might be worth a shot to disable your video driver, if you have
nVidia and reboot to see if the problem persists. But, I would try the
live CD thing again. Something has to give here. Unless your speaker
jack thinks that something is plugged in, disabling your forward
speakers, the darn thing should just work. Ric


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